Excitement call of welcome
     Identify family interest/needs
     Arrange date/time/pick-up location

2. Send Welcome Packet and confirmation letter

     Add last minute "Excitement Call and reminder of arrangements"

3. Gift in room upon arrival

4. Tour of City and/or surrounding area including points of interest
Lunch/snack/dinner varies with arrangements

5. Assist in locating rental housing or permanent housing as requested.

6. Follow up with Thank You and any other information requested by visitors.

Our strengths:

We love Rockford.
We know Rockford and its resources.
We are positive and realistic.
We let our gusts know that they are important to us.
We do not push our real estate service.
We assure visitors we are ready, willing and professional capable of helping them.